The International Association of Conference Center Administrators-Education Committee presents:

Housekeeping:  Welcoming Guests
Housekeeping Module 		iacca education logo

Need ready-to-use, quality training materials for your Center? You have the peace of mind that all materials have been specially designed for nonprofit conference centers and retreat centers by experts in the field.

Why re-invent the wheel? For a small investment, make your Center even better. Use the materials to train your staff, ramp-up new staff, or offer a mini refresher training.

Components: Each module contains all of the following great materials for you to customize for your Center.

Housekeeping  Module

Description: Train your housekeeping staff so that: guests feel taken care of and welcomed, the center maintains a consistent high level of quality, housekeepers are safe on the job, and housekeepers feel valued. Train your new housekeepers as well as engaging your current housekeeping staff with a refresher course. This training is ready for the head of Housekeeping or Guest Services to easily adapt the materials.

Audience: Your housekeeping staff.
Length: 2 hours.

Samples:
 Sample material (55 k, .pdf)
PDF version of this course  (46 k, .pdf)

Cost:

 IACCA Member Centers-$79

 Non-Member Center IACCA members- $99

All others- $199

Purchase

   If you have already purchased the module, you may access it below.

Access Module

    "The place this material shined is in getting the staff to open up with me on topics like attire, how they feel appreciated (or not), the importance of what they do, and getting them to talk about some of their experiences with guests. They even pointed out some things that they do in rooms above and beyond the expectations."
                                   --An IACCA conference director


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License

When you purchase the module, you have full permission to adapt and use the materials with unlimited use at your conference or retreat center. However, you may not rent, lease, loan or resell the Licensed Product.

A non-exclusive, non-transferable license to use the Licensed Product solely with regard to one Center. If your organization manages more than one Center, a separate license agreement is required is required for each additional Center.

The licensed product is provided as-is and with all faults. Licensor makes no warranties or representations that operation or use of the licensed product will be error-free.

Limitation of liability. To the maximum extent permitted by applicable law, in no event shall licensor be liable for

  • any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss o business profits, loss of savings, business interruption, loss of or damage to records or data, or any other pecuniary loss) arising out of the use of or inability to use the licensed product, or the provision of or failure to provide support services, even if licensor has been advised of the possibility of such damages.
  • any claim based on the licensed product’s failure to meet legal and regulatory requirements.

All materials copyrighted by IACCA, except where noted.

The license includes minor updates that will be distributed through the Web.

Licensing Fees

This project is funded by IACCA membership dues and course proceeds.

Computer requirements

Microsoft Office 2000 and newer (Excel, Word, PowerPoint)

Assistance.

 Have a question or problem? Please contact the following via email

Payment inquiries: Email technology committee.
Technology problems or questions, lost access codes/passwords: Email technology committee.
Content questions, suggestions, or sharing a form with others: Email the education committee.

Acknowledgements

IACCA Education Committee members:  Anne Horton, Jimmy Huffman, Jess Schload, Charles Wallace, Carole Westphal, Wynne Whyman (project Lead).

Thanks to the IACCA technology committee for making the technology possible.